Dispute Resolution
AmeriSys Managed Care will respond to any dissatisfaction regarding a network provider or managed care service under your employer’s plan. If you have a complaint, please contact AmeriSys Managed Care at 678-781-2848 or 800-900-1582. The Dispute Resolution Coordinator will discuss your complaint with the appropriate party.
The Dispute Resolution Coordinator will respond to you within 24 hours, or the next working day.
A written complaint regarding claims practices or provision of services concerning the Managed Care Plan or its network providers may be sent in writing to:
AmeriSys Dispute Resolution Coordinator
c/o Integrated Care Management
5 Dunwoody Park
If the dispute cannot be resolved within 30 days of a written notice, by the Managed Care Dispute Resolution Procedure, any party may request intervention by the State Board of Worker’s Compensation.
DOAS Risk Management may become involved at anytime during the dispute process upon the request of the injured party.
Please Note: If your dispute involves the payment of benefits or aspects of your claims not directly related to the provision of medical care, contact Risk Management for assistance by calling 404-656-6245 or 877-656-RISK (7475) and selection Option #3.